RELATED SEARCHES
Sponsored Xbox 360 Results:
Xbox Troubleshooting: Xbox 360, Console, Customer Support And Warranty
By:
Published: September 20, 2007
Released in November of 2005, the Xbox 360 is the newest offering of Microsoft for video game fanatics. Designed to preempt the eventual release of its closest rival, Playstation 3 of Sony which came out in Spring of last year, the Xbox 360 boasts of a console that allows it to be conveniently placed in both horizontal and vertical positions.
Apart from that, the Xbox 360 has vastly improved audio and video features that perfectly compliment its capability to easily connect with the online service of the game.
Yet, despite its many amazing features, the Xbox 360 can sometimes encounter problems of various kinds. Often, these will involve network connections, or more appropriately, disconnections, especially in cases when the console fails to connect with the online service of the Xbox 360.
Normally, when problems appear as regards the basic functioning of the game, the natural thing to do is seek the help of the customer support department of Microsoft. The people composing this particular department are usually well-versed on these things, particularly in the area of troubleshooting.
However, there is often no need to rush to the phone and call customer support since several simple troubleshooting techniques for the Xbox 360 can be learned with great ease. For example, when it comes to issues about network connection, instead of blaming the connection feature of the Xbox 360, why not make a background check on one's own Internet connection. It could be that the problem lies in a malfunctioning home network.
Once this is verified and one is certain that there is proper Internet connection, then a quick run of the Xbox 360 games can again be attempted. If trying to connect to the online service of the game still results in failure, one can perform a few tests. One of these, typically called a network connection test, involves navigating to the dashboard area and seeking the System control.
Once found, press Network Settings, then press Test Xbox Live Connection. This will cause a diagnostic utility built inside the console to perform the needed test. Usually, it will come out with a result of its examination identifying which particular area is encountering a problem along with the suggested troubleshooting technique to possibly fix the problem.
Thus far, the most common problems often encountered when playing the Xbox 360 has to do with the network adapter, the IP address, the Domain Name System (DNS), and the Maximum Transmission Unit or MTU. For each of these problems, the appropriate troubleshooting guide will often be provided by the built-in utility of the Xbox 360 that performed the test. For example, if the test points to an MTU problem, a basic troubleshooting solution is to make adjustments on the present MTU setting as it exists on the network router.
Some major components, however, of the Xbox 360 may need more than just a simple troubleshooting technique. The memory capacity of the game, for instance, could have been faulty in the first place, which should account for problems in playing it. In such cases, one can make use of the warranty feature of the Xbox 360 so a possible replacement can be provided. Of course, before making use of the warranty feature, it is always best to check all possible causes of the problem, including a mistake in the insertion of the Xbox 360 into the appropriate slot.
Sources:
MacDonald, Ann. "Xbox 360 Video Game System." Love to Know Corp. 20 Sept. 2007. http://videogames.lovetoknow.com/wiki/Xbox_360_Vid eo_Game_System.
Mitchell, Bradley. "Xbox 360 Troubleshooting." About, Inc. 20 Sept. 2007. http://compnetworking.about.com/od/consumerelectro nicsnetworks/a/xbox_360_shoot.htm.
"Troubleshoot Your Xbox 360 Memory Unit." Xbox. Microsoft Corporation. 20 Sept. 2007. http://www.xbox.com/en-US/support/systemsetup/xbox 360/accessories/memoryunit-troubleshoot.htm.
Yet, despite its many amazing features, the Xbox 360 can sometimes encounter problems of various kinds. Often, these will involve network connections, or more appropriately, disconnections, especially in cases when the console fails to connect with the online service of the Xbox 360.
Normally, when problems appear as regards the basic functioning of the game, the natural thing to do is seek the help of the customer support department of Microsoft. The people composing this particular department are usually well-versed on these things, particularly in the area of troubleshooting.
However, there is often no need to rush to the phone and call customer support since several simple troubleshooting techniques for the Xbox 360 can be learned with great ease. For example, when it comes to issues about network connection, instead of blaming the connection feature of the Xbox 360, why not make a background check on one's own Internet connection. It could be that the problem lies in a malfunctioning home network.
Once this is verified and one is certain that there is proper Internet connection, then a quick run of the Xbox 360 games can again be attempted. If trying to connect to the online service of the game still results in failure, one can perform a few tests. One of these, typically called a network connection test, involves navigating to the dashboard area and seeking the System control.
Once found, press Network Settings, then press Test Xbox Live Connection. This will cause a diagnostic utility built inside the console to perform the needed test. Usually, it will come out with a result of its examination identifying which particular area is encountering a problem along with the suggested troubleshooting technique to possibly fix the problem.
Thus far, the most common problems often encountered when playing the Xbox 360 has to do with the network adapter, the IP address, the Domain Name System (DNS), and the Maximum Transmission Unit or MTU. For each of these problems, the appropriate troubleshooting guide will often be provided by the built-in utility of the Xbox 360 that performed the test. For example, if the test points to an MTU problem, a basic troubleshooting solution is to make adjustments on the present MTU setting as it exists on the network router.
Some major components, however, of the Xbox 360 may need more than just a simple troubleshooting technique. The memory capacity of the game, for instance, could have been faulty in the first place, which should account for problems in playing it. In such cases, one can make use of the warranty feature of the Xbox 360 so a possible replacement can be provided. Of course, before making use of the warranty feature, it is always best to check all possible causes of the problem, including a mistake in the insertion of the Xbox 360 into the appropriate slot.
Sources:
MacDonald, Ann. "Xbox 360 Video Game System." Love to Know Corp. 20 Sept. 2007. http://videogames.lovetoknow.com/wiki/Xbox_360_Vid eo_Game_System.
Mitchell, Bradley. "Xbox 360 Troubleshooting." About, Inc. 20 Sept. 2007. http://compnetworking.about.com/od/consumerelectro nicsnetworks/a/xbox_360_shoot.htm.
"Troubleshoot Your Xbox 360 Memory Unit." Xbox. Microsoft Corporation. 20 Sept. 2007. http://www.xbox.com/en-US/support/systemsetup/xbox 360/accessories/memoryunit-troubleshoot.htm.
